Site Reliability Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Summary :

This role will be working within the Iron Mountain Government Services team and requires U.S. Citizenship living on U.S. soil and while active government clearance is not required, the candidate will be required to obtain government clearance to perform this role. We are looking for a talented Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great soft and customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms.

Responsibilities :

• Troubleshoot escalated tickets
• Provide 2nd and 3rd level support to external and internal customers
• Join critical incident calls for priority 1 issues as the subject matter expert
• Perform on-call duties on a weekly rotation
• Windows Server Builds
• Maintaining backups
• Security patching and vulnerability management
• General break-fix and KLO
• Create and maintain system documentation and support processes
• Communicate verbally and in writing with customers
• Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions
• Work with multiple vendors routinely for support and troubleshooting of the solution
• Work with internal cross-functional teams on troubleshooting system issues
• Responsible for working and prioritizing issues and project tasks according to SLA's
• Responsible for managing their own tickets and maintaining them on a daily basis
• Participate in testing and post-deployment validation of the system
• Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
• Other duties and projects as assigned

Qualifications :

Eligibility and Compliance Requirements

Education :

LI-Remote

Reasonably expected salary range : $91,100.00 - $121,400.00

Category : Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to ...@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

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