Site Reliability Engineer

The Role

Cimulate is seeking a skilled Site Reliability Engineer to join our dynamic team as we revolutionize the future of commerce through intelligent, AI-driven systems. In this pivotal role, you’ll own the reliability, availability, and performance of our SaaS production environment—monitoring critical systems, managing deployments, and ensuring seamless operations for our customers. As a Site Reliability Engineer , you’ll manage production support processes, deployments (including model releases), and incident response, with an opportunity to grow the role into managing vendor partners for 24 / 7 follow-the-sun coverage. This position combines hands-on technical problem-solving with process ownership and operational leadership.

Your work will directly contribute to the stability and scalability of Cimulate’s AI platform, supporting our mission to help businesses operate and engage more intelligently.

Responsibilities

• Ensure reliability, availability, and performance of SaaS production systems and AI pipelines.
• Monitor production environments, deployed models, and data pipelines; respond rapidly to incidents and service disruptions.
• Manage deployments, configuration changes, and release processes (e.g., model and service rollouts).
• Maintain and enhance observability, monitoring, and alerting systems (e.g., Grafana, Prometheus, ELK).
• Lead incident response, postmortems, and continuous improvement of operational processes and playbooks.
• Partner with DevOps and engineering teams to improve scalability, fault tolerance, and automation.
• Track and improve reliability metrics (SLAs, SLOs, SLIs).
• Create and maintain clear technical documentation, including runbooks and escalation paths.
• Participate in on-call rotation and drive improvements in incident management and response.
• Grow into managing vendor teams providing 24 / 7 L1 operational coverage.

Requirements

Nice to haves

Why Join Cimulate?

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