Customer Service Representative

Customer Service Representative

Looking for an opportunity to join a technology company dedicated to helping those in need get to medical appointments and is poised for significant growth?

Want to work in a NON-SALES environment?

Our Mission : "To restore access and dignity to care" If you are motivated to make a difference in the lives of others and our mission speaks to you, we want to hear from you!

We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Primary Responsibilities

• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
• Accurately enter ride details to ensure successful ride completion
• Confirming member eligibility
• Answering Member inquiries regarding transportation services
• Identifying and assessing Member's additional needs
• Intaking of Member concerns
• Actively working with other internal departments to quickly address real-time issues
• Other duties as assigned

Required Education and Experience

Preferred Education and Experience

Skills

Job Requirements

What You'll Need if working remotely

About SafeRide Health :

SafeRide's mission is to restore access and dignity to care. SafeRide is transforming access to care for the nation's sick, poor, and underserved. We are a high-growth, tech-enabled services firm that's quickly growing past 300 employees. SafeRide is backed by premier investors and serves leading health systems and payors. We operate nationally and deliver over 5M rides per year.