Customer Service Representative

Customer Service Representative

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties :

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements :