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Senior Solution Architect _ Cloud (Enterprise Observability & Se

Senior Solution Architect _ Cloud (Enterprise Observability & Se

TEPHRAEdison, NJ, United States
2 days ago
Job type
  • Full-time
Job description

Description : Job Description

Key Responsibilities

  • Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
  • Define GTM strategies for modern observability and AIOps solutions
  • Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
  • Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
  • Evaluate emerging technologies (AI / ML, FinOps, LLMs) and define future-state ITOM strategies
  • Conduct executive briefings, workshops, and evangelize observability modernization
  • Design and implement service management frameworks across Incident, Problem, Change, and CMDB
  • Integrate Observability with ITSM processes to enable proactive and automated operations
  • Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
  • Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping

Qualifications : Mandatory Skills -

Experience :

  • 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
  • Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
  • Experience designing CI / CD and observability pipelines in DevOps / SRE models.
  • ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
  • Integration of observability tools with service workflows and automation. Personal Attributes :
  • Thought leadership and solutioning mindset
  • Highly collaborative, with strong articulation skills for executive and technical audiences
  • Strategic thinker, proactive, quick learner, and driven by innovation
  • Highly motivated and results oriented.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Proactive and adaptable to change.
  • Customer-centric approach.
  • Strong ethical standards.
  • Ability to learn quickly. Desired Skills :
  • Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
  • Familiarity with GenAI, LLMs, FinOps, and automation in hybrid / multi-cloud environments
  • Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB

    • Salary Range : $191,888-$225,750 a year

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