Customer Outreach / ROW Specialist

Customer Outreach Specialist

We are seeking a dynamic individual to join our Customer Outreach team in the Ft Lauderdale / Broward area. As a Customer Outreach Specialist, you will play a pivotal role in supporting the Storm Secure Underground Program by engaging with service customers, explaining program details, and obtaining necessary documentation and signatures for utility easements to ensure project completion.

Responsibilities

• Utilize personal vehicle for driving as part of the role.
• Contact each property owner to discuss the project and proposed equipment placement.
• Explain the Storm Secure Underground Program (SSUP) details to service customers.
• Gain customer agreement to proceed with the project as planned and acquire all necessary signatures for easements and acknowledgment forms.
• Maintain ongoing communication with property owners and occupants throughout all stages of the project, adhering to company policies and procedures.
• Organize and submit documents electronically to the support team.
• Demonstrate excellent customer service and communication skills, with purposeful follow-up and documentation.
• Communicate professionally in person, over the phone, and via email with customers, staff, and vendors.
• Read and understand construction and engineering plans.
• Coordinate special projects as assigned.
• Perform other duties as assigned.

Essential Skills

Additional Skills & Qualifications

Work Environment

The role primarily involves fieldwork in the Miami area using your personal vehicle, with mileage reimbursement provided. The work schedule is Monday to Friday from 11 am to 7 pm, with occasional Saturdays as needed. Steel-toe boots and jeans or nice pants are required attire in the field, and PPE such as shirts and vests will be provided. Company equipment and phone will be issued, although you may need to use your personal phone temporarily.

Pay and Benefits

The pay range for this position is $24.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Davie,FL.

Application Deadline

This position is anticipated to close on Aug 21, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actALENTaccommodation@actalentservices.com for other accommodation options.