Assistant General Manager

Job Duties :

Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage

• Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
• Coordinates availability of rooms with General Manager
• Supervises the daily activities of the hotel staff
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.
• Conducts continual room inspections to determine hotel's overall level of cleanliness;
• Hotel's overall preventative maintenance and performs follow up on issues
• Strives to reduce accidents within the department
• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment
• Schedules and supervises all rotations special cleaning programs and projects as required
• Secures keys in accordance with hotel's key management policy
• Supervises "Lost and Found"department

Meets and exceeds customer and team member expectations by providing service and teamwork

Maintains safe working conditions within department and hotel

Assures that assigned departments operates within approved budget

Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken

Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction

Adheres to hotel policies and procedures

Keeps immediate General Manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner

Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate

At all times projects a favorable image of Sunridge and the hotel to the public

Performs any other job related duties as may be assigned by the Manager. Must achieve required threshold scores according to brand and Sunridge inspections.

General Manager and Front Office / Assistant Manager share responsibility for ensuring Sunridge required Manager on Duty staffing (7a-7pm Mon-Fri and 7a -5pm Sat / Sun) and 24 / 7 phone support is provided.

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