Key Account Manager

Key Account Manager

We are seeking a dedicated and experienced Key Account Manager to join our dynamic team in the performing arts industry. In this critical role, you will be responsible for nurturing and maintaining relationships with our high-profile customers, ensuring their needs are met with the utmost professionalism and care.

This position requires a deep understanding of the performing arts ticketing sector, as well as a passion for fostering long-term partnerships that drive mutual success. The Key Account Manager will act as the primary liaison between our organization and key accounts, developing tailored strategies that align with our customers' objectives and enhance their engagement. You will lead the charge in identifying opportunities for growth and improvement within our service offerings, all while ensuring a seamless experience for our customers. As part of your role, you will collaborate with various internal teams to deliver on our commitments and elevate the customer experience.

This is an exciting opportunity for a results-oriented individual who thrives in a fast-paced environment and has a genuine interest in the arts community. If you are a strategic thinker with exceptional communication skills and a proven track record in account management, we would love to hear from you.

The Key Account Manager position is a critical part of our Customer Success team and will be a key advocate for our customers, helping On the Stage ensure we are consistently building a product that meets and exceeds their expectations. Your skills and enthusiasm to perform well in this early stage opportunity has tremendous upside for you in growth and compensation. This is a Mid-Level position that does require experience, preferably in Account Management, Customer Support, and / or Box Office experience. Our customer's journey with On The Stage starts with you.

On The Stage provides an all-in-one online SaaS platform designed for community, educational, and independent theatre makers; that was created by theatre professionals with real experience in the tech industry. We make Broadway caliber technology tools available to empower live arts producers to achieve their creative and financial goals. On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client arts organizations.

Our end-to-end SaaS platform includes a comprehensive online ticketing system, public-facing promotional sites, configurable engagement features, live capture and streaming software, and other best-in-class resources. In your role you can help our client organizations see significant benefits from our platform's ability to produce / manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Over 1 Million tickets have been sold via our platform for our clients, which continues to increase each month!

Founded a Tony Award-winning producer and serial tech entrepreneurs with multiple $8 figure exits between them and funded by a group of angel investors experienced in both tech and the Arts who are focused on empowering theatre markers with great technology.

We believe :

• Creativity thrives when artists and educators have the resources they need.
• Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience.
• Everyone deserves access to the tools and support they need to bring their artistic visions into the world.

We're in the business of technology, but in service to the arts. For more information about On The Stage, visit : www.OnTheStage.com.

Responsibilities :

This is a full-time job with benefits. Compensation is competitive with base salary and a bonus plan. Remote work may be available for the right candidate based in the Eastern Time Zone. Must be authorized to work in the United States.

Requirements :