Client Program Manager

Client Program Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Specifically, you will be involved in all project intake and client prioritization. Understanding the business objectives and measures of success. Lead the compilation of project requirements and integrated project plan. Liaison between client and Fiserv teams support client initiatives. Manage and oversee client portfolio of projects to ensure successful delivery. Partner closely with product and technology to support cross-client initiatives as the platform changes.

You are a key leader who will lead initiatives to support our client needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients. In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.

What you will do :

• Champion client delivery and service processes to manage initiatives.
• Advocate for voice of the customer feedback for client satisfaction.
• Develop strong client relationships and identify business support opportunities.
• Ensure alignment with organizational partners for business success.
• Provide feedback to leadership on new offerings and client needs.
• Execute strategies for scaled adoption of products among key customers.
• Identify improvement opportunities for efficiency in project methodologies and deliverables.
• Manage client projects and serve as a liaison between clients and Fiserv teams.

What you need to have :

What would be great to have :

Our commitment to Equal Opportunity : Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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