Call Center Representative

Join Omnia US as a Call Center Representative!

Location : Detroit, MI

Salary : $38,000 - $52,000

Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we invite you to join our team at Omnia US!

Job Description :

As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries with professionalism and efficiency. You will play a crucial role in building positive relationships with our clients and ensuring their satisfaction with our products and services.

Responsibilities :

• Handle inbound and outbound calls from customers regarding inquiries, orders, billing, and technical support.
• Listen attentively to customer needs, empathize with their concerns, and provide accurate information and solutions.
• Document customer interactions in our CRM system and follow up on unresolved issues to ensure timely resolution.
• Educate customers about our products, services, and promotions to drive sales and enhance customer loyalty.
• Collaborate with internal teams, including sales, technical support, and operations, to address customer needs and escalate complex issues as needed.
• Meet and exceed performance targets for call quality, response time, and customer satisfaction.

Qualifications :

Benefits :

Join Us :

If you're ready to embark on a rewarding career journey and make a positive impact as a Call Center Representative at Omnia US, we'd love to hear from you! While not mandatory, a recording introducing yourself and showcasing your excellent communication skills will be highly regarded. Send your resume and cover letter to [contact email] and let's deliver exceptional customer service together!

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