Administrative Assistant II, Ophthalmology

Administrative Assistant II

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Assistant II will support the Ophthalmology Department at Beth Israel Deaconess Medical Center in Boston, MA. This role is 100% onsite, working Monday through Friday, 8am - 4 : 30pm. This role has potential for hybrid work in 2026.

Provides administrative support to physicians in their clinical practice, academic and research roles.

Essential Responsibilities :

• Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and / or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
• Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications :

Preferred Qualifications :

Competencies :

Physical Nature of the Job : Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range : $21.00 - $28.26

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled