Customer Service

Customer Service

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Customer Service

General Function : Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism.

Reporting Relations : Accountable and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include) escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days' coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements :

Working Conditions : This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job : Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts : Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.