Customer Operations Associate

Customer Operations Associate

Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Customer Operations Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Customer Operations team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules. This role is based in our Miami, Florida HQ. You must be based in this area or be willing to relocate to be considered for this position.

What You'll Do :

Support and resolve user issues and inquiries in a professional and timely manner

Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support

Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations

Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution

Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users

Provide technical assistance to fans regarding our mobile application

Review and approve player deposits and withdrawal requests

Ability to use and understand our internal admin tools, review accounts, troubleshoot bugs, and resolve issues

About You :

1+ years' experience in customer service or customer experience focused role

Detail oriented with the ability to make data-driven decisions to improve customer communication performance

Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred

Experience with payment providers (PayPal, Online Banking, card processing)

Experience working with Customer Support tools like Salesforce, Zendesk etc.

Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively

Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport

Ability to multitask efficiently and effectively

Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities

Bonus Points :

A lifelong, passionate sports fan with a deep understanding of how to engage fans

Benefits @ Betr :

Competitive compensation and equity ownership

Medical, Dental, Vision (80% coverage from Betr)

401K to participate in

Generous, Unlimited Time Off Policies

Full equipment setup

Opportunity to work alongside the best in the industry at our collaborative warehouse in Miami

At Betr, we're driven by a shared vision to reshape the sports & gaming industry. As a dynamic startup poised for remarkable growth, we're dedicated to crafting innovative experiences that cater to sports enthusiasts across the nation. We believe in pushing boundaries, embracing diversity, and fostering a collaborative culture that extends beyond the world of sports. Join us in shaping the future of sports entertainment!

Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply

Thank you for your interest in Betr. We look forward to reviewing your application.