Business Systems Analyst III - (Raleigh, NC)

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.

We are seeking a Business Systems Analyst III to join our fast-paced, ever-growing CMS and Marketing Technology SW engineering team.  This role will support end-to-end requirements gathering, testing, SDLC compliance and production support for marketing business teams managing websites authored on the Adobe Experience Manager (AEM) content management system.  Candidates should have prior technical, or business analyst experience supporting digital marketing, sales / onboarding or servicing web application software development in an agile environment.  This role is an excellent growth opportunity and ideal for a mid-senior career level candidate.  Deeply technical candidates with prior experience as a SW engineer are preferred.

Responsibilities

Develop an expert-level understanding of FCB’s Adobe Experience Manager implementation to support business users (content authors / publishers, UX / UI designers, marketing data analysts), troubleshoot issues and support SW development of platform features and enhancements.

Develop an expert-level understanding of additional Adobe Experience Cloud ecosystem functionality and integration such as Adobe Target personalization, Adobe Analytics, Adobe Workfront automation and Adobe Real-time CDP

Support SW Engineers by taking on platform-level technical tasks such as content syncing, deploying non-prod builds, certificate renewals, reviewing log files, setup of no-code platform features and functionality, and tracking of SW vulnerability remediation efforts

Assist with onboarding / training / mentoring of junior team members

Collaborate with business stakeholders to gather and document requirements for AEM components, templates, and workflows as well as website integrations with other systems

Translate business needs into clear user stories, acceptance criteria, and functional documentation

Assist in functional and regression testing for AEM features, enhancements, and bug fixes.

Produce reports based on data analysis, user input, and system testing. Identify patterns, discrepancies, and areas of improvement.

Participate in production releases, including pre-release validation and post-release checks

Provide troubleshooting support for AEM authoring, publishing, and workflow-related issues

Perform other IT-related duties as needed to support cross-functional teams and initiatives

Qualifications

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support

OR

High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications :

Current contractor / contingent worker for First Citizens Bank

Prior professional experience as a SW engineer, SW architect, business systems analyst, technical product owner or similar role

Experience collaborating with business stakeholders to gather and translate requirements

Experience with functional and user experience testing for digital applications

Strong analytical, problem-solving, and communication skills

Attention to detail with the ability to work on multiple projects simultaneously

Understanding of Agile methodology, ceremonies and tools (JIRA or similar)

Demonstrate prior success as a continuous learner capable of quickly and deeply learning new technologies and systems

Experience with marketing technology

Content management systems

Digital asset management

Website tagging and analytics

Email automation

Website user experience design

Web accessibility standards and testing

LI-DNI

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.