Senior Business Systems Analyst - Pega (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

We are seeking a highly skilled Senior Business System Analyst (BSA) with deep expertise in Pega technology to join our digital transformation and automation team. This role requires a strategic thinker who can bridge the gap between business needs and technical solutions, ensuring Pega-driven workflows, applications, and processes deliver measurable business value. The Senior BSA will play a pivotal role in gathering and analyzing requirements, designing solutions, creating mockups and flows, and working closely with cross-functional teams to deliver scalable and future-ready systems.

Responsibilities

Act as a liaison between business stakeholders, technology teams, and vendors, ensuring alignment of business goals with Pega-based solutions.

Lead requirement gathering sessions, workshops, and process mapping to capture both functional and non-functional requirements.

Create detailed business requirement documents (BRDs), functional specifications, user stories, epics, and acceptance criteria.

Design and validate flows, mockups, wireframes, and prototypes using industry-standard tools (e.g., Visio, Figma, Balsamiq, Pega App Studio).

Utilize JIRA and Azure DevOps (ADO) for backlog management, sprint planning, and tracking delivery progress.

Partner with solution architects and developers to ensure requirements are implemented accurately and within Pega best practices.

Support testing strategy : assist with UAT planning, defect triaging, and validation of system functionality against requirements.

Drive continuous improvement by identifying automation opportunities, process optimization, and reusability within Pega.

Provide thought leadership on industry trends, Pega capabilities, and best practices for digital process automation.

Qualifications

Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support

OR

High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications :

6+ years of experience as a Business System Analyst or similar role focused on Pega technology (PRPC, Customer Decision Hub, Case Management, etc.).

Strong knowledge of business process modeling, workflow automation, and rules-based decisioning.

Expertise in creating flows, mockups, wireframes, and process diagrams using tools such as Visio, Figma, Balsamiq, Lucidchart, or equivalent.

Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution.

Proven ability to translate complex business needs into clear technical requirements.

Strong facilitation skills with the ability to lead workshops and communicate effectively across business and IT teams.

Experience in banking, financial services, or digital automation programs preferred.

Pega Business Architect or related Pega certifications are highly desirable.

Current contractor / contingent worker for First Citizens Bank

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $111,913 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

LI-JM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.