Program Manager, Data Center Global Security Operations

Senior Program Manager, Data Center Global Security Operations

The Senior Program Manager, Data Center Global Security Operations is responsible for developing, maintaining, and standardizing all documentation that governs the physical security program across multiple data center sites. This includes drafting, updating, and managing policies, Standard Operating Procedures (SOPs), Scopes of Work (SOWs), and operational standards to ensure the safety, security, and compliance of mission-critical facilities. This role also supports the effective use of corporate collaboration tools such as Slack, Confluence, SharePoint, and Zoom to streamline documentation and communication processes. The Senior Program Manager plays a pivotal role in ensuring physical security operations enhance data center reliability, regulatory compliance, and customer trustaligning all documentation with industry standards such as ISO 27001, SOC 2, NIST, and ASIS guidelines.

Essential Functions :

• Documentation Development & Management :
• Draft, review, and maintain physical security policies, SOPs, post orders, and related documentation for data center operations.
• Develop detailed Scopes of Work (SOWs) and performance standards for contracted security services.
• Ensure documentation clearly defines site-specific procedures for access control, visitor management, incident response, and perimeter protection.
• Governance & Compliance :
• Align all documentation with organizational security strategy, industry best practices, and regulatory frameworks (e.g., ISO 27001, SOC 2, NIST SP 800-53).
• Support internal and external audit readiness through effective document control and version management.
• Integrate compliance requirements from customer SLAs and data protection obligations into operational procedures.
• Collaboration & Integration :
• Partner with Global Security Operations, Data Center Operations, and Compliance teams to develop scalable, standardized processes across regions.
• Collaborate with contract security providers to ensure post orders and operational instructions accurately reflect site operations and layouts.
• Work with IT and Facilities teams to align physical and logical access control documentation where applicable.
• Quality & Continuous Improvement :
• Conduct regular reviews of documentation to identify operational or compliance gaps.
• Develop and maintain document templates, naming conventions, and style guides to ensure consistency across the global security organization.
• Integrate lessons learned from incidents, audits, and site reviews into policy and procedural updates.
• Training & Communication :
• Produce clear, concise, and operationally relevant materials easily understood by on-site personnel.
• Support onboarding and training by delivering well-organized procedural documentation and job aids.
Requirements :
• Education :
• Bachelor's degree in Security Management, Criminal Justice, Business Administration, Technical Writing, or a related field (or equivalent experience).
• Experience :
• 48 years of experience in physical security operations, data center security, or security program documentation.
• Proven ability to develop, maintain, and manage formal documentation in highly regulated or mission-critical environments.
• Experience working with or auditing against ISO 27001, SOC 2, or NIST frameworks preferred.
• Knowledge & Skills :
• Strong understanding of data center security systems including access control, mantrap systems, CCTV, and visitor management.
• Excellent technical writing, editing, and formatting skills for operational documentation.
• Proficiency with document management tools such as SharePoint, Confluence, ServiceNow, or equivalent.
• Ability to translate complex technical or operational processes into clear written instructions.
• Exceptional attention to detail and the ability to manage multiple documentation projects simultaneously.
• Reporting Structure :
• Reports to : VP Global Security Operations
• Works closely with : Data Center Operations Managers, Security Vendors, Compliance, Risk, and Facilities Teams
• Work Environment :
• Hybrid or on-site, depending on data center region.
• Periodic travel required to regional data centers for site assessments and validation of SOPs or post orders.

Disclaimer :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

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