Lead AWS Connect Engineer

Position : Lead AWS Connect Engineer (Contact Centre)

Location : Iselin NJ (Hybrid)

Duration : Long Term

Job Details :

• Lead the end to end technical delivery of contact center modernization projects using AWS Connect.
• Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.
• Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.
• Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.
• Ensure high availability scalability and security of the contact center infrastructure Conduct code reviews, enforce best practices, and mentor junior developers.
• Troubleshoot and resolve technical issues across the contact center ecosystem Stay current with AWS innovations and recommend improvements to enhance customer experience.

Required Qualifications :

Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.