Senior Product Manager, Enterprise (Salesforce)

Product Manager

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Seattle, WA; Springfield, MO; and Bangalore, India. For additional information, see www.DAT.com / company

DAT Freight & Analytics is seeking a Product Manager to lead the transformation of our Salesforce-based Sales, Marketing, and Customer Support processes. This role is responsible for optimizing the full revenue lifecycle - from lead generation to opportunity management, quoting, contracting, and post-sale support. You will partner closely with Marketing, Sales, RevOps, and Customer Support teams to streamline workflows, improve data quality, and eliminate operational friction. This role also owns the redesign of our Product Catalog and Price Book structure-creating a unified system that supports scalable pricing, bundling, and cross-sell motions across DAT, Trucker Tools, Outgo, and Convoy. This is a highly collaborative and strategic role that sits at the center of revenue operations and will play a key part in integrating our acquired brands into a unified go-to-market platform.

What You'll Do

• Salesforce Sales Process Optimization
• Redesign and optimize Salesforce workflows for lead generation, lead routing, opportunity management, quoting, and contracting.
• Collaborate with Marketing, Sales, and RevOps to reduce manual steps, improve conversion rates, and enable automation.
• Ensure sales processes scale to support all business units, including DAT, Trucker Tools, Outgo, and Convoy.
• Product Catalog & Pricing Transformation
• Lead the redesign of DAT's Product Catalog and consolidate price books across business units.
• Standardize product structures, attributes, bundling logic, and discounting rules to support scalable quoting and cross-sell motions.
• Partner with Finance and Engineering to ensure accuracy and auditability.
• Customer Support & Service Cloud
• Improve Service Cloud case management : routing, escalation, SLAs, entitlements, and automation.
• Enhance customer and agent experience, including AI-assisted workflows where applicable.
• Support integration of acquired brands' support systems into DAT.
• Cross-Brand Integration
• Define and lead Salesforce integration strategy across acquired platforms for sales, lead management, and customer support.

The Skills and Experience You'll Bring

Experience 5+ years in Product Management or RevOps / Product Operations working with Salesforce. Proven experience improving sales processes (lead quote contract) or customer support processes. Experience with Salesforce Sales Cloud, CPQ, or Service Cloud. Experience with Product Catalog or Price Book architecture is a strong plus. Experience in post-merger integration (preferred but not required). Skills Core Product Management - Skilled in defining vision, writing PRDs / JIRA user stories, running discovery, and managing backlogs. OKRs & Outcome Orientation - Experience setting measurable objectives and aligning teams around business outcomes. Product Analytics & Insights - Ability to define success metrics, analyze usage / co