Porter Supervisor

Job Description

Job Description

Position: Porter Supervisor

Department: Facilities

Job Summary:

Performs custodial duties to meet established cleanliness and quality standards in such areas as public area walkways, restrooms, and office areas of the Gaming Enterprise Division’s (GED) buildings and facilities. This is the fifth in a series of five (5) classifications. Incumbents supervise the work of others and perform work at a high level of expertise as well as -

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Assists with oversight of the cleanliness of the GED.
• Plans and coordinates work activities of cleaning staff.
• Performs walk-throughs and visually inspects the properties to ensure all areas are clean; identifies and corrects unsafe practices and conditions.
• Maintains communication and cooperation with all departments; responds to comments and complaints in a timely manner.
• Assists with developing cleaning schedules and assigning specific responsibilities to each staff member to ensure all tasks are covered.
• Assists with ensuring adequate staffing levels.
• Ensures cleaning tasks are performed in accordance with management standards.
• Fills in for workers who do not show up and assists staff with cleaning as required.
• Supervises and develops direct reports by mentoring, coaching, and providing performance feedback.
• Participates in interviews, recommending hires, handling employee relations matters, and taking corrective action, when appropriate.
• Prepares and issues performance appraisals and counseling notices under supervision, ensuring proper documentation
• Trains, develops, empowers, coaches, and counsels team members to ensure high morale as well as personal and organizational capability.
• Assists with ensuring staff receive proper training for each position, including safety and emergency preparedness training.
• Conducts or assists with conducting meetings with unit staff.
• Handles administrative tasks such as assisting with maintaining appropriate inventory levels of supplies, monitoring consumption, and ordering supplies.
• Monitors operations to ensure compliance with all standards and procedures established by the GED and the department as well as other applicable laws, rules, and regulations.
• Confers with supervisor to review achievements and discuss required changes in goals or objectives.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Assists with establishing and/or implementing operating procedures and standards.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of cleaning equipment, products, techniques, and standards.
• Knowledge of departmental and the GED’s internal controls, policies, and procedures as well as applicable laws and regulations.
• Knowledge of supervisory principles and practices involved in leadership and the coordination of people and resources.
• Knowledge human resources principles and practices.
• Skill in using cleaning equipment, products, and techniques safely and correctly.
• Strong organizational, planning, and time management skills.
• Strong communication skills.
• Proficiency with Microsoft Office Suite software, especially word processing and spreadsheets.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to identify and correct unsafe practices and conditions.
• Ability to safely operate cleaning equipment.
• Ability to allocate and make effective use of man-power resources.
• Ability to understand and follow procedures to handle and store chemicals properly as well as maintain a log of Material Safety Data Sheets (MSDS).
• Ability to provide leadership and develop team members.
• Ability to establish and maintain effective working relationships.
• Ability to respond to internal and external inquiries or complaints.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and establish appropriate action plans.
• Ability to perform mathematical computations pertaining to the position.
• Ability to perform job functions with attention to detail.
• Ability to follow verbal directions.
• Ability to complete assignments efficiently and effectively working with minimal guidance.
• Ability to work in a fast-paced environment that may sometimes be stressful.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift or move up to 25 pounds, with or without a reasonable accommodation.
• Ability to stand, stoop, bend, and/or reach objects above shoulder height.
• Ability to work in a smoking environment.

Minimum Qualifications:

• High school or General Equivalency Diploma AND three (3-5) years job-related experience as a Supervisor, preferably in a multi-purpose building setting, such as a gaming, hotel, and convention center complex AND must successfully pass a Porter Supervisor exercise/audition.
• Demonstrated track record of leadership excellence as well as partnering ability.
• Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications.
• Must be able to maintain the physical stamina required, including an ability to stand for long periods.
• Must be able to lift and move up to 25 pounds, with or without a reasonable accommodation.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• Porter supervisory experience in an Indian gaming environment.
• Bilingual (English/Spanish).