Client Success Analyst

Job Description

Job Description

Simulmedia is an innovative ad tech company based in New York City, delivering targeted, data-driven advertising across linear television and streaming platforms. Since our founding in 2008, we've helped leading brands and agencies reach their audiences more efficiently through proprietary software and deep industry expertise.

We’re looking for a sharp, detail-oriented Client Success Analyst to learn and grow with our team. This is an ideal opportunity for a recent college graduate looking to start their career in the fast-paced, dynamic world of media and advertising technology.

About the Role

As part of the Client Success team, you will play a pivotal role in managing and growing client relationships, winning new business as a partner to Sales, and driving internal operational processes. In this role, you will serve as the face of the company to our clients, ensuring seamless campaign execution, insightful performance analysis, and proactive communication that drives measurable value. You will collaborate closely with internal stakeholders - including Sales, Operations, Data Science, and Product - to translate client goals into actionable strategies that leverage Simulmedia’s advanced TV and video advertising solutions. The ideal candidate is both analytical and client-focused, capable of proactively identifying opportunities for optimization and growth while maintaining exceptional service and responsiveness. Ultimately, your work will help strengthen long-term client relationships and contribute directly to the company’s revenue growth and client retention goals.

What You’ll Do

• Proactively communicate with clients , maintaining consistent engagement to understand their evolving needs, goals, and challenges while positioning Simulmedia as a trusted partner.
• Collaborate cross-functionally with internal teams including Sales, Operations, and Product to ensure client objectives are met efficiently and accurately.
• Help manage the end-to-end TV campaign lifecycle - from initial proposals, planning and setup through execution, optimization, and post-campaign analysis - ensuring flawless delivery and measurable results.
• Develop and deliver strategic performance reports that clearly demonstrate Simulmedia’s value, ROI, and contribution to client business objectives.
• Translate complex data and performance insights into actionable recommendations that inform campaign strategy and optimization.
• Strengthen client relationships through thoughtful, data-driven recommendations and an ongoing focus on achieving business outcomes that exceed expectations.
• Identify opportunities for account growth , including renewals, upsells, and cross-channel expansion, in partnership with the Sales team.
• Support operational excellence , contributing to internal process improvements, documentation, and knowledge sharing that enhance the overall client experience.
• Stay current on industry trends and competitive insights to help clients navigate the evolving TV and video advertising landscape with confidence.

What We're Looking For

Why Simulmedia?

At Simulmedia, we believe in Doing the Right Thing , Boldness , Intellectual Curiosity , being Data-Informed , and showing Tenacity . You’ll be part of a supportive and experienced team that will help you grow—and give you room to make a real impact.

If you're ready to launch your career and be part of the future of TV advertising, we’d love to hear from you. Apply now and join our NYC team!

We're required to include a reasonable estimate of the compensation range for this role. Compensation decisions are dependent on the unique facts and circumstances of each case, but a reasonable estimate of the current base range for this role is $50,000 - $60,000. Note that this range is specific to national metro areas and that offers take into account a wide variety of potential factors considered in compensation, including but not limited to skill, qualifications, accomplishments, experience, credentials, and business needs. Simulmedia offers competitive pay relative to its peers plus a wide range of best-in-class, comprehensive, and inclusive employee benefits. To learn more, visit our Careers Website.

Check out our Excellent Benefits & Perks

○      Medical by UnitedHealthcare

○      Dental by Guardian

○      Vision by EyeMed

Simulmedia prioritizes diversity and representation in recruiting, embraces people of all backgrounds and works to create an inclusive culture to help all of our people thrive. We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, height, weight, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated at Simulmedia. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

Simulmedia is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at  careers@simulmedia.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.