Salesforce Technical Support Specialist

SFDC Tech Lead : 8-10 years IT industry total experience, with Minimum 6-7 years specifically in hands-on Salesforce.com solutioning, and development (coding) in Apex, Lightning, and Experience in Data Modeling specific to Salesforce.

Must have strong hands-on experience in OmniStudio, Discovery framework, LWC & integrations.

Must have strong working experience and knowledge in Salesforce experience cloud.

Healthcare experience is a huge plus. Especially in the Healthcare payer / insurance industry.

Any prior experience with other technologies like Java / .Net is nice to have.

Experience in working with client in USA is a Must, and in coordinating between Onsite-Offshore daily.

Candidate should have strong hands-on experience in Apex / Visualforce and Lightning coding, omnistudio and in Salesforce administration, configuration, and customization, including reports and dashboards.

This Role will have substantial Design / Solutioning responsibility, as well as lot of hands-on Coding to be done.

CERTIFICATIONS

Must Have : Developer Certification (Platform Dev 2), Certified Omnistudio Developer.

Nice to Have : Advanced Admin (ADM301) or Architect stream certification.

CLOUD EXPERIENCE (SALES / SERVICE / OTHERS)

Must Have : Experience Cloud, Financial Services Cloud, Sales / Service.

Good to Have : Non-profit Cloud.

DEVELOPMENT KNOWLEDGE

Very good experience in having architected and implemented Salesforce solutions, from a development perspective. Hand-holding Programming team in ensuring Apex / Visualforce / Lightning based solutions are implemented correctly and efficiently.

Experience in at least 2 large Salesforce implementations (of not less than 10,000 users), and of having done Technical Solutioning - evaluating Configuration vs Coding and making the best choices for Customization.

Must Have : Experience of at least 2-3 Actual Projects in Omnistudio, Salesforce.com LIGHTNING version, including working on Aura framework, and creating Lightning components / LWC.

Experience in Vlocity is a huge plus. Strong Experience with Apex, Triggers, Eclipse IDE, SOQL and Java-script.

Must be able to engage with Enterprise Architecture teams in discussing Salesforce Data Modeling.

Strong Problem-solving skills, with ability to get multiple solutions for / approaches to solve a problem / scenario.

Thorough knowledge of Salesforce Coding best practices, and understanding the limitations of Apex coding.

Very good experience in integrating Salesforce with external systems using SOAP / REST Services.

Integrate with Force.com Web services including SOAP, WSDL, REST, SSL standards, security models and typical API client architecture. And experience in working with Force.com Bulk API and the Metadata API.

Experience using Apex Data Loader and other ETL tools such as Informatica or Boomi or Cast Iron or Mulesoft.

Experience with database development, SQL or PL / SQL, database schemas, stored procedures is essential.

Follow unit testing and test class best practices, and be capable of coding for positive / negative scenarios.

Must have experience with production deployment using change-set / eclipse / ANT migration tool, and working on solving deployment errors.

Good to have - Knowledge on HTML / HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery / any other java-script framework. Object oriented programming experience in J2EE / .Net platforms.