Customer Service Specialist Consumer Banking - Amherst NY

Location :

4224 Ridge Lea Road - Amherst, New York 14226

Location : Must reside in the geographic region of Amherst, NY

Training will take place on site at : 4224 Ridge Lea Rd Amherst, NY 14226

Training : Training will take place in office for minimally the first 3 months.

Schedule During Training : Monday- Friday from 8 : 00am-5 : 00pm ET

Schedule After Training : There are various shift available for this role.

• Weekend Warrior Shifts- working every Saturday and Sunday and 2 days off during the week
• Saturday Squad Shifts- working every Saturday and 2 days off during the week
• Additional compensation offered for Weekend Warrior and Saturday Squad
• All other shifts will require working at least every other Saturday or Sunday

Customer Service Specialist

As a Customer Service Specialist, you'll serve as the voice of KeyBank - working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.

What You'll Get from This Opportunity :

Essential Job Functions :

Required Qualifications :

Preferred Qualifications :

Mobile Requirements :

What It's Like to Work with Us :

At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19 to $21.00 per hour depending on location and job-related factors such as level of experience.