Program Manager

Program Manager

Working closely with client partners, the Program Manager will work closely with client stakeholders and their partners, serving as a key point of contact for various activities and deliverables to provide seamless support to their partners while ensuring a high level of client satisfaction within their sales channel. This client-facing role will also help support high impact initiatives to ensure timely delivery of client commitments to their partners. To be successful, you'll need to partner with people from various areas, both internally and externally, so there is the need to be adept and effective as cross-functional communication and coordination with attention to the smallest detail. This role requires a great deal of flexibility and the desire to wear many hats.

Essential Functions :

• Serve as program manager lead for deliverables as assigned by the client in support of their indirect sales distribution channel.
• Manage site submission review process to ensure completeness and alignment with brand standards, information / document accuracy and collaborating with store design team as needed to obtain necessary reviews and approvals for new sites and ownership changes.
• Drive brand approval processes : Review brand approvals for site submissions and collaborate with internal teams to ensure timely decisions and obtain necessary information for approvals.
• Manage SLA for store build, ensuring site submissions are complete and progress in a timely manner by conducting daily / weekly follow up with internal and external stakeholders.
• As directed, support channel activities including but not limited to prospecting for new locations, management of change additions or requests, merchandising, onboarding, site updates, regularly cadenced reporting, compliance assurance, processing of ownership changes, and cultivation of vendor partnerships across various disciplines within the channel.
• Manage the reviews of store layouts by providing feedback and approving each layout while ensuring they meet brand standards while also meeting ADA guidelines.
• Act as a subject matter expert for all agents for any questions on store build, construction, tenant improvements as called out on store layout (floor plan).
• Act as a key point of contact for dealers to address any urgent or unforeseen operational issues ("fire drills"), responding to the evolving needs of the business with agility and professionalism.

Work Experience Requirements :

Knowledge, Skills and Abilities Requirements :

About Us :

Mosaic is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.