Automotive Call Center

Automotive Bdc Consultant

Position Summary : The Automotive BDC (Business Development Center) Consultant is responsible for handling inbound and outbound customer communications, setting service and sales appointments, and providing exceptional customer support. This role plays a key part in building strong customer relationships and driving dealership growth.

Key Duties & Responsibilities :

• Answer inbound calls, online inquiries, and messages in a professional and timely manner
• Make outbound calls to follow up with leads, service reminders, and appointment confirmations
• Schedule and manage sales and service appointments
• Update and maintain customer information in the CRM system
• Provide product and service information to customers
• Coordinate with sales and service teams to ensure smooth customer experiences
• Meet daily and monthly performance goals
• Deliver excellent customer service at all times

Requirements :

Benefits :