Temporary Reg E Representative

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all : our employees, customers and communities.

Responsibilities

• This position is responsible for reviewing, investigating, and resolving unauthorized Debit Card and / or ACH activity on customer accounts in accordance with the regulations and compliance.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Process unauthorized or disputed debit card transactions.
• Issue provisional credits, final credits, charge backs, and process adjustments within regulatory guidelines.
• Prepare communication to customers regarding claim status.
• Provide clearing sheets to Reconcilement Representative I to assist in clearing Reg. E items from the ATM Reconcilement.
• Provide assistance to branches and customers regarding disputes.
• Keep up to date on any changes in Regulations.
• Work with Compliance and Audit to maintain regulatory standards.
• Cooperate with other members of the department to achieve departmental goals and provide quality customer service.
• As an integral member of the Deposit Operations Department, this position is also responsible to provide assistance wherever necessary to help the Deposit Operations Department and the Bank in achieving their annual goals.

Qualifications

Education :

Skills :

Experience :