Service Center Manager

Job Description

Job Description

Description :

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Center Managers oversee the service department in our automotive repair shops, ensuring high-quality vehicle repair and maintenance services while maintaining customer satisfaction. This role involves managing a team of technicians and service staff, overseeing the operational logistics of the service department, and ensuring that all work is completed to a high standard and within a timely manner. This role is a unique blend of technical automotive knowledge with strong leadership and customer service skills.

RESPONSIBILITIES to include, but not limited to :

• Overseeing and providing leadership to the other service technicians.
• Training new or junior technicians on proper procedures.
• Coordinating and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.
• Conducting quality control inspections to ensure that all services meet established standards.
• Addressing and resolving any issues or concerns related to the quality of work.
• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.
• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.
• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads / management to troubleshoot challenging problems.
• Identifying opportunities for process improvement and efficiency in service operations.
• Responsible for implementing new procedures or best practices as appropriate.
• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Requirements :

We offer :