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Pacific Dental Services
Assistant ManagerPacific Dental Services • Vacaville, California, US
Assistant Manager

Assistant Manager

Pacific Dental Services • Vacaville, California, US
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

  • Acts as manager of supported practice in Operations Manager's absence

  • Plans and prepares work schedules and assigns team members to specific duties

  • Work with team members to help develop successful patient communication skills and facilitate learning

  • Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE

  • Assisting in driving year over year revenue and profit growth

  • Ensure adherence to cash management and accounting protocols

  • Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit

  • Ensure office is following PDS standards in respect to facility cleanliness and maintenance

  • Lead and participate in daily huddles and all other meetings as required

  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

  • Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement

  • Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life

  • Supports Clinicians education and referrals regarding the Mouth-Body Connection

  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

  • Other duties and responsibilities as assigned

Qualifications

  • High School Diploma or general education degree (GED)

Preferred

  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)

  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)

  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)

  • Self-motivated, reliable individual capable of working independently as well as part of a team

  • Ability to multi-task effectively without compromising the quality of the work

  • Excellent interpersonal, oral and written communication skills

  • Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.

  • Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
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Assistant Manager • Vacaville, California, US

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