Customer Service Representative

Customer Service Representative

The Customer Service Representative handles and resolves incoming patient account calls while providing a superior customer service experience.

• Answer all incoming patient calls.
• Address patient account questions and concerns in regard to billing, outstanding balances, payments plans, etc.
• Handle all return mail and re-verify addresses for accuracy.
• Document patient account accurately and completely.
• Respond to daily Web Portal emails.
• Maintain positive rapport with internal and external clients at all times.
• Demonstrate and embody the Women's Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications