Support Engineer - MSPMy It Crew • New York, NY, US
Support Engineer - MSP
My It Crew • New York, NY, US
30+ days ago
Job type
- Full-time
Job descriptionTech who delivers top-level customer support and enjoys helping people Work on tickets from the board sorting by priority Provide a great customer experience Manage expectations by communicating with the client all relevant information Respond to incidents in a timely manner Resolve incidents efficiently Help with information relevant to creating documentation Detect patterns that indicate wider and bigger issues This is an mid-level position with onsite (at client locations) as needed. We require at least 3 years of Windows-based IT support experience One of the following certifications : CompTIA Network+ Microsoft Modern Desktop Microsoft 365 Administrator Excellent communication skills Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets Keen attention to detail, the memory of patterns, and interest in problem-solving Consistently demonstrate the My IT Crew Core Values and meet standard metrics
Job Description
Job Description
Salary : $85k-$95k
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and oursatisfaction surveys show it at a consistent 97%
- We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team.
Job Responsibilities :
Skill Requirements :
CompTIA Security+
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Support Engineer Msp • New York, NY, US
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