Phone Triage Nurse

About Us

At Triad Pediatrics, we believe every child is precious and deserves compassionate, expert care. We began in 2018 with 3 providers and have grown to having 12-13 providers and two buildings in High Point, NC and most days average 7-8 providers on our schedule. Conveniently located in High Point, NC, we serve families across the Triad with a commitment to excellence, family-centered care, and a heart for missions. Our team is passionate about equipping parents with the best medical information, simplifying access to care, and making a difference both locally and globally. We strive to be more than a clinic we're a community partner, an advocate, and a source of hope for families navigating the joys and challenges of raising children.

What This Role is All About

As our Telephone Triage Nurse, you will be the first point of contact for patients seeking guidance. Your calm demeanor and clinical expertise will help assess needs, prioritize care, and ensure patients get the help they needfast! Your ability to schedule appointments that are needed the same day while giving clinical advice over the phone for parents that dont need to come in is a key aspect of the role.

️ Responsibilities

Conduct thorough patient assessments over the phone.

Evaluate urgency using medical knowledge and triage protocols.

Administer medications and injections when needed.

Document patient interactions in the EHR system.

Monitor vital signs and perform venipuncture if required.

Collaborate with healthcare professionals on care plans.

Educate patients about conditions and treatments.

Stay current on triage and emergency care best practices.

Schedule patients appropriately.

Requirements

Valid RN license

1+ year of phone triage experience

Strong communication and assessment skills

• Nice-to-Haves :

Experience in Level I or II trauma centers

Familiarity with EHR systems and documentation standards

Why Join Us

At Triad Pediatrics, we dont just offer jobswe offer purpose. Join a team where your voice matters, your growth is supported, and your work makes a lasting impact. Whether youre drawn to our mission of compassionate care or our commitment to innovation and teamwork, youll find a place where you belong. We invest in our people because we know theyre the heart of everything we do.

We're a team that values kindness, collaboration, and growth. Youll work in a supportive environment where your voice matters and your impact is felt every day.

Benefits

401(k) + Matching

Dental, Vision, and Health Insurance

Paid Time Off

️ Life Insurance

Equal Opportunity Employer

Triad Pediatrics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.