MANAGER, COMMUNITY RELATIONS (COMMUNITY EDUCATION & MOBILITY PROGRAMS)

Salary : $95,056.00 - $142,521.60 Annually

Location : Los Angeles, CA

Job Type : Regular Employee

Job Number : 2401062

Cabinet : CUSTOMER EXPERIENCE OFFICE

Cost Center : 7122 - COMMUNITY EDUCATION AND MOBILITY PROGRAMS

Opening Date : 11 / 19 / 2025

Closing Date : 12 / 3 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : Non-Contract

Max Number of Applicants : 150

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Develops and manages community outreach, programs, and activities in support of Metro's programs, projects, and initiatives. The Rail Safety Education and Mobility programs build partnerships with cities and community organizations across Los Angeles County to help grow and expand program offerings. This role leads education outreach through presentations, virtual workshops, training tours, and community events that empower communities to stay active, connected, and engaged with Metro's services.

Recruitment Timeline : Interviews are projected to be scheduled for the week of December 8 , 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Application cut-off : Please be aware that only the first 150 applicants will be guaranteed consideration for this position. Be sure to submit your application promptly, as the bulletin will close once 150 applications are received.

Examples of Duties

• Supports Metro projects and programs during all project phases, including planning, project delivery, and operations
• Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs and initiatives
• Serves as liaison between Metro executive management and local elected officials, Councils of Governments (COGs), city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups to develop and maintain strategic relationships with various project stakeholders and opinion leaders in order to achieve resolution for transportation and public works related projects, programs, operations and initiatives
• Identifies opportunities and risks for Metro's projects, programs, initiatives, and operations; and develops strategies / tactics to maximize the opportunities and minimize the risks
• Develops goals, objectives, workplans, and budget for the assigned area of the county and / or project unit
• Identifies opportunities and develops and implements strategies to promote Metro programs, services, and goodwill
• Manages, trains, and motivates staff engaged in outreach programs to develop consensus and strategies for successful outcomes and promote Metro's goals, services, programs, and policies, including participating in the development of information for public dissemination
• Manages consultants, which includes developing and reviewing scopes of work and budgets, reviewing and approving invoices, and managing performance
• Evaluates and recommends the level of outreach participation at events; and organizes and attends community meetings, press conferences, and special media events
• Represents Metro at public venues and meetings
• Maintains communications with staff of elected officials regarding constituent interests on studies, projects and initiatives
• Researches the more complex and sensitive incidents, complaints, and concerns, and works with staff and management at all levels of the organization, as well as stakeholders, to achieve solutions
• Provides or supervises responses to transportation concerns and inquiries from internal and external customers, offices of elected officials, and stakeholders
• Develops content and oversees the creation of project information, including fact sheets, newsletters, e-blasts, and presentations
• Provides recommendations to project management teams regarding community impacts during the planning, environmental, and engineering phases of major transit projects
• Manages internal communication with senior staff to receive new directives for Metro projects and programs for implementation
• Serves as the coordinator of communications and strategic development for internal departments, such as community relations, media, and marketing on major capital projects
• Provides expertise for Metro Board and Council, such as advising on agendas, briefings, and meetings
• Provides day-to-day management and strategic direction to assigned staff
• Acts as lead strategist for use and development of visual, online and graphic communications
• Utilizes social media metrics to continually enhance social networks and online communications
• Develops strategic plans to mitigate impacts related to construction
• Facilitates community advisory committees on challenging projects and achieves stakeholder consensus
• Conducts crowdsourcing efforts
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Education

Experience

Certifications / Licenses / Special Requirements

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications :

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Physical Effort Required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations :

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open : Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open : Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open : Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire / Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open : Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook / Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open : Monday through Friday, 6am to 6 : 30pm

(Closed Sat & Sun)

Telephone : (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs / week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical / Dental / Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year : New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits : Transportation passes for employees and / or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only :

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

02

Please select the highest level of education you have completed.

03

Please select the number of years of relevant experience you have in planning, implementing, and managing public affairs or community relations projects for a government agency, preferably transportation and large public works or construction projects.

04

If you indicated having experience in the previous question, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

05

Please select the number of years of relevant supervisory-level experience you have in planning, implementing, and managing public affairs or community relations projects for a government agency, preferably transportation and large public works or construction projects.

06

If you indicated having experience in the previous question, please describe your relevant supervisory-level experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

07

Describe your relevant experience managing multiple projects simultaneously and meeting critical deadlines in a fast-paced environment. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

08

Describe your relevant experience presenting to and engaging with diverse audiences, including older adults, youth, and multicultural communities. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

09

Describe your relevant experience managing grant funding with a focus on programs serving older adults. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

10

Describe your relevant experience developing and executing strategic communication and outreach plans across diverse platforms to reach and engage varied populations. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

11

Describe your relevant experience collaborating with academic leaders, community organizations, and partners supporting older adult demographics to build relationships and advocate for community programs and initiatives. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

Required Question