IT Engineer - III

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

A Senior IT Project Engineer is a technical resource responsible for designing, implementing, and supporting complex IT projects for our clients. This role requires expertise in infrastructure, networking, cloud services, and security. It is hands-on and client-facing, requiring a high degree of technical competency, professionalism, and communication.

• Work Location :
• Charlotte office, in-person, not remote
• Key Responsibilities

Project Design & Planning

• Review project scopes and participate in technical pre-sales discussions.
• Provide input on timelines, hardware / software requirements, and implementation strategy.
• Design infrastructure and network solutions that align with client needs and security best practices.

Project Implementation

• Execute IT projects including but not limited to :
• Microsoft 365 migrations
• Azure environment setup
• SharePoint setup and data migrations
• Physical to Azure server migrations
• Server and network infrastructure deployments
• Firewall and VPN installations
• Backup, disaster recovery, and security solution rollouts

Client Communication

• Act as a technical resource in project kickoff and update meetings.
• Provide status updates and coordinate directly with the operations coordinator and client stakeholders.
• Deliver end-user training or documentation when required.

Documentation & Handover

• Maintain comprehensive project documentation in IT Glue and ConnectWise.
• Ensure all configurations, credentials, and diagrams are properly recorded.
• Conduct internal handoffs to service teams with full project knowledge transfer.
• Key Performance Indicators (KPIs)
• Project CSAT
• Projects Completed as Budgeted
• Projects Completed as Scheduled
• Note
• : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Job Type : Full-time

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience :

• IT : 10 years (Preferred)
• Managed Service Provider : 3 years (Preferred)

License / Certification :

• Azure Certification (Preferred)

Ability to Commute :

• Charlotte, NC 28212 (Required)

Work Location : In person