Tier 23 Mission IT Support Analyst

Responsibilities & Qualifications

RESPONSIBILITIES

The Tier 2 / 3 Mission IT Support Analyst will resolve mission-impacting IT incidents and support escalated O&M issues across ODNI systems. Core responsibilities include :

• Provide escalated troubleshooting of system network and user-facing incidents in classified environments.
• Triage and resolve ServiceNow tickets; escalate as needed to Tier 4.
• Perform patching account management endpoint diagnostics and infrastructure monitoring.
• Document recurring incidents and contribute to SOP and knowledge base development.
• Collaborate with engineers and program leadership to maintain high system availability and mission readiness.

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Overview

We are seeking a Tier 2 / 3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic mission-driven team. This Analyst will play a key role in designing delivering and supporting secure agile solutions that enable ODNI to execute its intelligence integration and national security mission. This position offers the opportunity to work across classified environments contribute to enterprise transformation and help implement next-generation capabilities aligned with ODNIs modernization priorities.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK AUTHORIZATION / SECURITY CLEARANCE

U.S. Citizenship

Active TS / SCI clearance with CI Polygraph

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

WAGE INFORMATION

Target salary range : $93000.00 - $100000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individuals particular combination of education knowledge skills competencies and experience as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contact for assistance.

Required Experience :

IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 93000 - 100000