Medical Receptionist

Job Description

Job Description

Job Title : Medical Receptionist

Department : Patient Care Front Desk

Reports : East Region Supervisor

Employment Status : Non-Exempt

Supervisory Responsibilities : None

About the Role :

The Medical Receptionist at Acute Care Pediatrics under the management of North Florida Pediatrics serves as the vital first point of contact for patients and visitors within a healthcare facility, ensuring a welcoming and professional environment. This role is essential in managing patient flow by efficiently scheduling appointments, verifying patient information, and coordinating communication between patients and medical staff. The Medical Receptionist is responsible for maintaining accurate and confidential patient records, handling billing inquiries, and facilitating smooth administrative operations. By managing multiple tasks with attention to detail and empathy, the receptionist supports the overall efficiency and quality of patient care. Ultimately, this position contributes significantly to patient satisfaction and the seamless functioning of the healthcare service.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency in using electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
• Valid driver's license.
• Must be available to work on weekends as needed.

Preferred Qualifications :

Responsibilities :

Skills :

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and accurate documentation. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables the receptionist to handle data entry, billing, and correspondence accurately and securely. Problem-solving skills are applied when addressing patient concerns or scheduling conflicts, maintaining a smooth workflow. Additionally, attention to detail and confidentiality are critical in managing sensitive patient information in compliance with healthcare regulations.