Bilingual Manager, Corporate Consumer Relations

Manager, Corporate Consumer Relations

You will lead and coach a team of Senior Specialists, Corporate Consumer Relations. You will partner with your team to drive quality, timely responses to escalated complaints received from customers, and / or through government agencies and / or regulators. You will be directly responsible for monitoring systems and team performance ensuring the team meets / exceeds internal goals as well as service level agreements and regulatory requirements. As the team leader, you will be responsible for motivating and inspiring your team to meet / exceed goals, as well as maintaining a welcoming, dynamic team environment in a virtual setting.

What You'll Do :

• Champion Customers : Guide and coach your team to anticipate customer needs, create solutions and deliver exceptional customer experiences in a timely manner.
• Act as an Owner : Lead a team that connects with customers, clients, merchants, providers, and executive leaders every day, directly impacting our business' operational success.
• Relate and Inspire : Cultivate an environment for your team and across teams where people feel motivated and have a strong sense of belonging and ownership.
• Elevate Everyday : Explore everyday opportunities to drive continuous improvement and innovative solutions that create value for the business and your team.
• Directly responsible for leading your team to success - explore and implement strategies to drive improvement in quality and productivity while providing a positive customer experience.
• Ensure appropriate risk for the business - work with Compliance & Fair Lending leaders ensuring service levels are met and ensuring your team is familiar with, and understands, compliance requirements.
• Partnership - work with other functional areas supporting Corporate Consumer Relations to meet or exceed COE goals.
• Project management - initiating, planning, and executing on key business initiatives.
• Perform other duties and / or special projects as assigned

Qualifications you'll need to succeed :

Skills you have that will delight us :

Grade / Level : 09

The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment :

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony.

Reasonable Accommodation Notice :

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

Job Family Group : Customer Service Operations