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Cloud Operations Delivery Analyst - Hybrid

Cloud Operations Delivery Analyst - Hybrid

Dunhill Professional SearchSan Antonio, TX, US
2 days ago
Job type
  • Full-time
Job description

Cloud Operations Delivery Analyst - Hybrid

  • U.S. Citizenship Required

As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.

Key Responsibilities :

  • Implement and manage ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management within a cloud environment.
  • Monitor and analyze service delivery performance metrics to identify areas for improvement and ensure SLA compliance.
  • Collaborate with cross-functional teams to design and implement solutions that enhance IT service delivery and operational efficiency.
  • Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
  • Develop and maintain documentation for ITSM processes, procedures, and best practices.
  • Provide training and support to team members to ensure consistent and effective use of ITSM tools and processes.
  • Participate in the continuous improvement of ITSM processes to align with industry standards and best practices.
  • Ensure compliance with federal regulations and organizational policies related to IT service management.

    • Minimum Qualifications

  • Bachelor's Degree in Business, or a related field or equivalent relevant experience.
  • 5-10 years of experience working on projects / programs supporting Government Contracts.

    • Other Job Specific Skills

  • Strong understanding of ITSM frameworks such as ITIL (Information Technology Infrastructure Library).
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Proficiency in using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team-oriented environment.

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