Client Management Senior Manager - eviCore - Remote

Client Management Senior Manager

The Client Management Senior Manager owns the output of a single work area within Client Account Support and manages a team of Client Services job family roles. Responsible for providing client support in the areas of service, maintenance and penetration. Provides guidance and expertise to team members. Manages strategic service plans to facilitate results attainment. Utilizes in-depth professional knowledge but is guided by functional practices and well defined management precedents. Focuses on implementing and executing strategies within own department / discipline / team.

Duties and Responsibilities

• Strengthen existing client relationships and develop new relationships with client leaders at various levels.
• Support strategic growth actively, through coordination with the eviCore Growth Team.
• Periodically review client analytics with the CEM to ensure that program performance and value are meeting client expectations.
• Lead Joint Operating Committee (JOC) meetings.
• Provide direction and support to ensure that the CEMs are effective.
• Engage with CEMs on a regular basis and assist as needed.
• Ensure timely resolution of client issues, including escalations.
• Ensure that requests are appropriately documented, tracked, and reported.
• Ensure that client documentation is being properly maintained.
• Help develop the CEMs' skills and capabilities.
• Coordinate with the Client & Provider Representative Team leadership to review any outstanding issues and communicate important trends.
• Coordinate with IT, Clinical, and Workforce Management to resolve performance issues.
• Provide expertise in utilization management services including eligibility, provider loads, authorization exports, and claims file exchanges.

Skills

Qualifications

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.