Program Manager, Supply Chain Management

Job Description

Program Manager, Supply Chain Management

Sunnyvale, CA (Onsite) | 6-Month Contract | $70 / hour

We’re seeking a highly experienced Program Manager with expertise in supply chain management, process improvement, and cross-functional program delivery . This is an onsite contract position based in Sunnyvale, CA , supporting large-scale business transformation and operational excellence initiatives.

The ideal candidate is a strategic thinker who can bridge business and technical teams, lead global process optimization efforts, and implement governance frameworks that deliver measurable impact.

Position Overview

The Program Manager, Supply Chain Management will lead cross-functional initiatives focused on process mapping, efficiency improvement, and operational governance across high-tech manufacturing and supply chain functions. This role requires deep understanding of end-to-end business processes, exceptional project leadership skills, and the ability to manage multiple complex programs simultaneously.

You’ll collaborate with team leads, engineers, analysts, and executives to translate business requirements into scalable solutions that optimize systems, reduce cost, and enhance performance.

Key Responsibilities

Meet with team leads to document current-state processes and propose optimized future-state designs.

Identify gaps and prioritize process improvement opportunities based on ROI and strategic value.

Build business cases and executive presentations to secure sponsorship and resources.

Assess existing tools and systems across functions; recommend consolidation and implement governance standards.

Gather and translate business requirements into detailed documentation and user journeys.

Support user acceptance testing, documentation, and training.

Define success metrics and develop dashboards, KPIs, and scorecards to track performance.

Lead multiple complex, cross-functional projects, ensuring delivery excellence.

Develop and standardize frameworks, templates, and operating models for BPR teams.

Apply effective change management and communication strategies to ensure smooth adoption.

Manage portfolio health, monitor risks, and escalate critical issues when necessary.

Continuously mature program and portfolio management methodologies and governance practices.

Oversee PMO operations, reporting, and process improvement.

Requirements

Required Qualifications

5+ years of experience managing complex, cross-functional programs.

Bachelor’s degree in Business, Supply Chain, Economics, Engineering, Computer Science, or related field.

Strong understanding of project, program, and portfolio planning , including governance and reporting.

In-depth knowledge of supply chain and operations processes in a high-tech or manufacturing environment.

Proven ability to lead large-scale initiatives under pressure, ambiguity, and tight timelines.

Experience driving strategic change across global teams.

Preferred Qualifications

PMP (Project Management Professional) certification.

Certified ScrumMaster (CSM) certification.

Knowledge of Six Sigma / DMAIC methodologies.

Familiarity with Agile, Kanban, Waterfall, and SDLC frameworks.

Benefits

Additional Details

Location : Sunnyvale, CA (Onsite)

Contract Duration : 6 months

Employment Type : Contract | Full-Time (40 hours / week)

Pay Rate : $70 / hour (based on experience)

Requirements

3+ years of hands-on ServiceNow development or engineering experience. Strong understanding of CMDB structure, CI relationships, and Discovery patterns. Experience configuring MID Servers and integration protocols (REST / SOAP, JDBC, etc.). Proficiency in JavaScript, Glide APIs, Flow Designer, and platform configuration. Experience with at least one ServiceNow module : ITSM, ITOM, ITAM, or SAM. Ability to create clear technical documentation and solution design specifications.