Talent.com
Field Service Engineer

Field Service Engineer

IPSENChicago, IL, United States
30+ days ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Ipsen is a Drug Free Work Place

Why You'll Love Working With Us :

We believe great benefits shouldn't have to wait. That's why we offer :

  • Day-One Benefits - Enjoy our full benefits package starting your very first day-no waiting period required.
  • 401(k) with Company Match - We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
  • Paid Time Off - Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
  • Tuition Reimbursement - We support your growth. Advance your education and career with our tuition assistance program

This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Summary

Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and / or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties and Responsibilities

  • Installs and starts up new equipment, or modifies existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
  • Review project scope of supply and budget allowance, and work within the allocated parameters.
  • Execute and identify technical issues and service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
  • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
  • Analyzes results and makes recommendations for repair or replacement of faulty components, and / or other corrective actions.
  • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
  • Identify and promote up- / cross-selling potential for services of heat treatment equipment at the customer site.
  • Function as first point of contact for customers with existing service contracts.
  • Plan and schedule service jobs in coordination with the Regional Service Manager.
  • Accurately and timely record hours worked, job assignments, and submit expense reports.
  • Document performed service jobs and record possible warranty claims
  • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. May be required to attend Ipsen FSE Academy located in Cherry Valley, IL.
  • Develops and conducts customer training on the equipment in a safe manner, covering both the equipment and related components.
  • Works safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out / Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings.
  • During slow or open time, the FSE will schedule courtesy customer visits to inspect equipment and advise customers to any potential service needs.
  • Requirements

    Knowledge, Skills, and Abilities

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to promote a professional appearance and represent Ipsen positively.
  • Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of basic computer operations and software programs.
  • Possess strong mechanical and electrical aptitude and skills.
  • Possess good problem-solving and troubleshooting skills with hands-on mentality.
  • Ability to work independently with minimal supervision and key decision-making skills.
  • Possess strong customer service focused mentality.
  • Must have a current, valid driver's license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
  • Ability to travel up to 90% of the time, mostly domestic with occasional international.
  • Education and Experience

  • High School Diploma or GED equivalent required.
  • 2 years of related industrial equipment operation and / or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and / or maintenance experience.
  • Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred.
  • Physical / Visual / Mental / Environmental Factors

    The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1.Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.

    2.Regularly required to use close vision, hear and talk.

    3.Regularly required to reach with hands and arms

    4.Regularly required to lift and / or move up to 25 pounds, frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds.

    5.Frequently required to climb or balance; stoop, kneel, crouch, or crawl

    6.Occasionally required to sit.

    7.May be assigned to locations with high level of noise.

    8.Regularly required to climb up to 6 ft with safety harness.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Exact compensation may vary based on skills, experience, and location.

    To learn more about available benefits, please click

    Salary Description

    $30.00 - $38.00 P / H

    Create a job alert for this search

    Field Service Engineer • Chicago, IL, United States

    Related jobs
    • Promoted
    Field Service Engineer I

    Field Service Engineer I

    Shimadzu Scientific InstrumentsChicago, IL, United States
    Full-time
    Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    SiemensBuffalo Grove, IL, United States
    Full-time
    Here at Siemens, we take pride in enabling sustainable progress through technology.We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and ...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    TRUMPFChicago, IL, United States
    Full-time
    As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    Just in Time Staffing LLCBensenville, IL, United States
    Full-time +1
    Job Description Job Description Job Title : Field Service Engineer Type of Job : Full Time - Direct Hire Requirements : 50% travel required. Resume and Multiple Interviews (Job offer contingent upon ba...Show moreLast updated: 3 days ago
    • Promoted
    Applications and Service Engineer (Field Based) in Chicago

    Applications and Service Engineer (Field Based) in Chicago

    Energy Jobline ZRChicago, IL, United States
    Full-time
    Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    Trumpf, Inc.Chicago, IL, United States
    Full-time
    As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer - Chicago

    Field Service Engineer - Chicago

    Executive Directions & Pinnacle Int'lChicago, IL, US
    Full-time
    Quick Apply
    One of our clients is a German-owned (US-based) capital equipment subsidiary that sells inline automated systems for the confectionary and food industries. Due to growth and expansion in North Ameri...Show moreLast updated: 9 days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    MahrChicago, IL, United States
    Full-time
    Providence RI, are members of the Mahr Group.As a leading metrology specialist, with over 160 years of experience in producing an extensive range of dimensional metrology equipment, our expertise g...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    VesuviusChicago, IL, United States
    Full-time
    Manage fabrication, assembly, wiring, testing and quality assurance of various types of application equipment utilized in the refractory industry. Equipment types include material handling and appli...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer - Midwest

    Field Service Engineer - Midwest

    SchenckLombard, IL, United States
    Full-time
    Are you a hands-on expert when it comes to complex machinery? Is troubleshooting mechanical challenges your specialty?.Come Join Our World Class Team! Apply Today for Field Service Engineer!.Employ...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer 2 - 2nd Shift

    Field Service Engineer 2 - 2nd Shift

    IntuitiveChicago, IL, US
    Full-time
    At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to...Show moreLast updated: 2 days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    SynecticsChicago, IL, United States
    Full-time
    We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team.This role involves servicing and maintaining our state-of-the-art measuring instrumen...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    ActalentChicago, IL, United States
    Full-time
    Job Title : Field Service EngineerJob Description.We are seeking a dedicated Field Service Engineer to join our team, responsible for routine and emergency service, advanced troubleshooting, machine...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer 2

    Field Service Engineer 2

    PhilipsRosemont, IL, United States
    Full-time
    The Field Service Engineer 2 supports the Imaging Systems business within an assigned geographical area (Stanford and South Bay). The Field Service Engineer 2 will be responsible for customer relati...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    Top EngineerChicago, IL, United States
    Full-time
    FIELD SERVICE ENGINEER OPPORTUNITY!!!.Confidential Search for Industry Leader.None Required - Skills & Experience Focused. Join an industry pioneer in digital imaging as a Field Service Engineer, wh...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    Tong Engineering LtdLincolnshire, IL, United States
    Full-time
    Tong Engineering has an opportunity for a Field Service Engineer to join the team, to install new machinery and provide after-sales service to our customers, on-site, across the UK and internationa...Show moreLast updated: 3 days ago
    • Promoted
    Field Service Engineer - Chicago, IL (Company Vehicle)

    Field Service Engineer - Chicago, IL (Company Vehicle)

    Videojet TechnologiesChicago, IL, United States
    Full-time
    Doing meaningful work that makes an everyday impact on the world around you.Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that insp...Show moreLast updated: 2 days ago
    • Promoted
    Field Service Engineer, Electrical Solutions

    Field Service Engineer, Electrical Solutions

    SiemensChicago, IL, United States
    Full-time
    Solution Engineer (Field Service Engineer).Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digit...Show moreLast updated: 3 days ago