Guest Services at Winter Fest OC 2025PSQ Productions • Irvine, CA, US
Guest Services at Winter Fest OC 2025
PSQ Productions • Irvine, CA, US
11 days ago
Job type
- Part-time
Job descriptionMinimum of one year of customer service experience preferred Excellent communicative skills; the ability to communicate clearly and directly with guests using a positive speaking voice High school degree or equivalent Must maintain a professional and inviting appearance Ability to work in an office setting / cubicle Ability to sit and interact with customers for an 8 hour shift Must have the ability to work extended / irregular hours including nights, weekends and holidays. Holidays included are Christmas Eve, Christmas Day, New Years Eve and New Years Day Winter Fun Festivals will conduct a background check as part of the selection process Starting at $18 per hour, depending on experience Up to 40 hours per week available Discounted tickets available for our events Year-round part-time work may be available, based on performance and availability for other projects and events
Job Description
Job Description
DESCRIPTION
Do you believe in the magic of the holiday season? Are you ready to spread cheer and create unforgettable memories? If you're enthusiastic, full of positive energy, and eager to make every guest's day merry and bright, we've got the perfect job for you! Winter Fest OC, the coolest winter wonderland in town, is on the hunt for energetic and outgoing individuals to join our Guest Services team! Get ready to turn every guest's visit into a memorable adventure they won't forget!
Winter Fest OC is currently looking for seasonal, part-time Guest Services team members. The Guest Services position must provide a HIGH level of customer service in a friendly and professional manner to all guests and participants for the duration of Winter Fest OC.
Availability during holidays is preferred as we are open on Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
RESPONSIBILITIES
- Listening, responding to, and resolving guest inquiries, complaints and compliments in a friendly and professional manner
- Responding to guests in person, over the phone and through digital communications such as emails and social media
- Maintaining a high level of patience with guests (complaints, lost items, general directions)
- Accurate record keeping, strong organizational and follow-up skills is a must with this position
- Effectively communicating information regarding ticket prices and packages, carnival rides, cabana rentals, etc.
- Maintaining the cleanliness, comfort, safety, and overall appearance of his / her assigned area
- Answering questions about Winter Fest OC and assisting guests with questions, directions, etc.
- Interacting with other employees and participants in a friendly and professional manner
- Maintaining an up-to-date knowledge of Winter Fest OC regarding promotional days and show times
- Providing daily feedback and recommendations on guest concerns so they can be resolved immediately
- Bilingual a plus
REQUIREMENTS
BENEFITS
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