DESCRIPTION
Are you ready to step into a winter wonderland and spread holiday cheer? Winter Fest OC is on the lookout for enthusiastic and dynamic individuals to join our team as Ticket Sellers! This isn't just a job; it's your chance to be part of an unforgettable holiday experience. As a Ticket Seller, you'll be the face of Winter Fest OC, greeting guests with a warm smile and helping them secure their tickets to the most magical winter event in town. You'll be a pro at explaining ticket options, pricing, and spreadi ng excitement about all the frosty fun inside.
Winter Fest OC is currently looking for seasonal, part-time ticket seller team members. The ticket seller position must provide a HIGH level of customer service in a friendly and professional manner to all guests and participants for the duration of Winter Fest OC.
RESPONSIBILITIES
- Greeting guests in a warm and friendly manner, acknowledging them upon arrival
- Effectively communicating information regarding ticket prices, carnival rides, cabana rentals, etc.
- Maintaining the cleanliness, comfort, safety, and overall appearance of his / her assigned area
- Collecting payment and providing change in a timely , accurate and courteous manner
- Balancing end-of-day paperwork, including cash, credit cards and ticket reports, accurately
- Answering questions about Winter Fest and assisting guests with questions, directions, etc.
- Interacting with other employees in a friendly and professional manner
- Listening, responding to, and resolving guest inquiries, complaints and compliments in a friendly and professional manner
- Maintaining a level of patience with guests (complaints, lost items, general directions)
- Maintaining an up-to-date knowledge of Winter Fest regarding promotional days and show times.
- Bilingual a plus
REQUIREMENTS
One year of customer service experienceExcellent communication skills; the ability to communicate clearly and directly with guests using a positive speaking voiceEnjoys working in a fast-paced environmentMinimum high school diploma or equivalentBasic computer skillsAbility to perform job functions with attention to detail, speed and accuracyMust possess basic math skills and have the ability to handle moneyPrevious ticket system experience a plusMust have the ability to work extended / irregular hours including nights, weekends and holidays. Holidays included are Christmas Eve, Christmas Day, New Years Eve and New Year DayMust have reliable transportation and arrive on time.Winter Fun Festivals will conduct a background check as part of the selection processBENEFITS
Starting pay is $17.50 / HourUp to 40 hours / week availableDiscounted tickets to our eventsYear-round part-time work may be available, based on performance and availability for other projects and events