PT Box Office Administrative Specialist - Renaissance Centre

(PT) Box Office Administrative Specialist Renaissance Centre

This position assists the Wake Forest Renaissance Centre in running smooth day-to-day office operations by supporting the full-time Box Office Administrative Specialist.

Serving in a part-time capacity, this role will perform a variety of administrative and clerical duties for the Renaissance Centre specifically related to box office operations, Centre customer service, daily receipt processing, addressing patron inquiries, front-of-house operations, and concessions management. Most work is performed during weekday hours, but the ability to work a flexible schedule for performances and events is expected. Evening and weekend availability is required.

Essential Functions

Key duties and responsibilities

• Provide a high level of customer service to visitors and customers in person or by phone.
• Sell tickets in person, online, and over the phone during box office business hours and on days of events.
• Assist patrons with ticketing inquiries, seating requests, and accessibility needs.
• Process payments accurately, maintain a balanced cash drawer, reconcile sales, and finalize end-of-shift cash drawer reports.
• Issue will-call tickets and manage ticket pickups.
• Maintain accurate records of ticket sales and daily reports.
• Assist in information input, data reporting, and seating charts through E-tix software.
• Provide general information about events, programming and venue policies.
• Oversee box office in absence of Box Office Administrative Specialist.
• Assist with crowd management and front-of-house duties during performances.
• Support concessions operations, including inventory management and restocking.
• Assist with special projects or events as required.
• Performs other duties as assigned within the scope of this classification.

Minimum Qualifications

Knowledge, Skills, and Abilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

Physical Requirements

Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including SBI fingerprinting.