Financial Counselor

Job Description

Contract – 3 Months with a possibility of extension

Job Summary :

Responsible for assessing patients’ financial needs, assisting with payment arrangements, and guiding them through available financial assistance programs. Ensures compassionate communication, accurate documentation, and compliance with Froedtert Health policies and regulatory requirements.

Key Responsibilities

• Assess patient financial situations and collect deposits per hospital billing and collection policies.
• Screen and assist patients with applications for Medicaid, Insurance Exchange, and Froedtert Health Financial Assistance programs.
• Counsel patients on eligibility and coverage options for various governmental and institutional aid programs.
• Estimate costs of care, calculate patient deposits, and update financial records in patient accounting systems.
• Collaborate with Admitting, Care Management, Social Services, and Physicians to resolve patient financial issues.
• Monitor financial counselor work queues to ensure timely account resolution for self-pay or hardship cases.
• Ensure compliance with documentation, insurance verification, precertification, and payment collection standards.
• Provide backup coverage for financial counseling operations, including evening, weekend, or holiday shifts.
• Assist patients during open enrollment for Qualified Health Plans and Insurance Affordability Programs.
• Maintain confidentiality and adhere to document storage, destruction, and compliance policies.
• Stay updated with state, federal, and internal policy changes related to financial counseling and coverage assistance.

Skills & Qualifications :

Education :