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Client Success Manager (US Healthcare) | Permanent WFH

Client Success Manager (US Healthcare) | Permanent WFH

BizForceLas Vegas, NV, US
1 day ago
Job type
  • Permanent
  • Remote
Job description

Healthcare Client Success Manager

We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long-term success. The ideal candidate will serve as the primary point of contact for clients in the healthcare industry, helping them maximize the value of our services and fostering long-term partnerships.

Key Responsibilities :

Client Relationship Management

  • Build and maintain strong, long-term relationships with clients.
  • Serve as the main point of contact, addressing client needs and concerns proactively.
  • Regularly check in with clients to ensure satisfaction and identify growth opportunities.

Onboarding & Engagement

  • Lead client onboarding to ensure a smooth transition and adoption of services.
  • Provide training and support to help clients maximize value from our solutions.
  • Gather feedback and collaborate with internal teams to enhance the client experience.

    • Strategic Consultation & Growth

  • Identify opportunities for clients to expand their use of our services.
  • Provide data-driven insights and recommendations to help clients meet their goals.
  • Work closely with sales and account management teams to drive renewals and upsells.

    • Performance Monitoring & Issue Resolution

  • Track key client success metrics and analyze performance trends.
  • Proactively address and resolve client issues to ensure a seamless experience.
  • Advocate for clients internally, ensuring their feedback informs product / service improvements.
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    Client Manager • Las Vegas, NV, US