Entertainment Operations Manager - Providence Rhode Island at Level99

Job Description

Job Description

ABOUT US

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http : / / www.level99.com.

A young, entrepreneurial company, Level99 has immediate plans to triple in size, with our first expansion in Providence, Rhode Island. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

JOB DESCRIPTION

Join the opening team at our new location at the Providence Place Mall in Rhode Island!

The Entertainment Operations Manager (EOM) is the face of Level99 entertainment operations, leading the charge with both our team members and our guests. The EOM is responsible for all facets of entertainment operations, dedicated to delivering a positive, authentic, and inspiring environment for both guests and team members.  The EOM works in the trenches, side by side with their entertainment and technical teams to drive overall venue quality, standards and performance – this is a “working” managerial role, with the EOM able to fill any position on the entertainment side of the business when needed as well as be the MOD of the entire venue when required.

The EOM is passionate about getting the details right, meeting guest needs before being asked, and advancing the Level99 brand.  A successful EOM will be a strong developer of people, a relatable coach, and a disciplined performance manager.  A Level99 EOM has honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of their venue.

Responsibilities of this position will include :

• Demonstrates complete ownership of the entertainment business including total responsibility for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Prioritizes guest experience, allocating resources and bringing wise and timely suggestions to the Venue General Manager
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking and methodologies in the team.
• Ensures the entertainment team is optimally staffed through scheduling with individuals that embody Level99’s cultural values by continuously and actively recruiting, hiring, and training new talent, ensuring a succession plan is in place for each key role.
• Demonstrates wise and perceptive people performance management skills with high emotional intelligence and the ability to identify talent and develop supervisors, assistant managers and other hourly team members to rise to their full potential, giving timely, honest, ongoing coaching and feedback through one on ones and performance appraisals.
• Displays skill in navigating hard conversations and shows grace, maturity, and decisiveness in progressive discipline of team members who demonstrate inability to adhere to company policy or job duties.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as driving immediate resolution to any deviation from standard
• Ensures continuous compliance with all relevant federal / state laws, insurance requirements, Landlord regulations, and company policies.
• Leads all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information and skillfully guiding the team to optimal performance.
• Ensures entertainment labor and controllable costs stay consistently within guidelines set by the company.
• Manages entertainment administrative requirements including sales forecasting, scheduling, inventory, cash handling, purchasing / ordering, safety & sanitation, payroll / HR documentation, and POS / financial reporting to ensure accurate and timely reporting of operational and fiscal results.
• Takes initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals, in continual pursuit of improvement of our guest experience and venue performance along with the Venue General Manager.
• Other duties, as assigned

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

MUST-HAVE SKILLS

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to talent@level99.com with the subject : “First Name Last Name –  Providence Entertainment Operations Manager”

Available shifts and compensation : We have available shifts all days of the week. Compensation depends on your experience.

About Level99 Entertainment : At over 48,000 square feet, Level99 is the first-of-its-kind destination for challenge based entertainment, craft drinks and scratch kitchen. We challenge players and up to 5 friends to compete and collaborate both physically and mentally in over 40 different uniquely themed challenge rooms including the worlds of pirates, ninjas and the apocalypse just to name a few. Players are encouraged to work together to unlock additional rooms and rewards. If competition is more the players style then they can face off against others in our variety of arena-style competitions including the infamous Axe Run. In between challenges players can enjoy the dozens of locally produced art features while hydrating in the Night Shift Beer Hall with one of our craft drinks and shareable snacks. For a more authentic brewery dining experience guests can visit the Night Shift Tap Room & Kitchen for a beverage and expertly prepared dish from our scratch kitchen. We are currently seeking fun, smart, detailed and customer-oriented team members who are committed to bringing this concept to life in Natick, MA. Learn more about us at https : / / level99.com.

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