Customer Service Representative

Job Description

Job Description

Join our team as a Full Time Customer Service Representative at Outlets at Traverse Mountain in Lehi, UT, where you will thrive in a vibrant, customer-focused environment! This onsite position offers an exciting opportunity to interact with diverse customers, enhancing your service-oriented demeanor while being part of an energetic and positive atmosphere. You will be recognized for your dedication to providing excellent communication and support to our shoppers.

As a key player on our team, your ability to adapt to a fast-paced work environment, especially on weekends and during peak holidays, will be essential. If you enjoy social interactions and have a detailed affinity for shopping and retail culture, this role is perfect for you. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, and paid Time Off, with the option to participate and enroll in these benefits with some level of monetary employee contribution. Must complete 90-days of work for benefit eligibility. Embrace the chance to grow your career with us while delivering exceptional service and making lasting customer connections.

Outlets at Traverse Mountain : What drives us

We are Utah's Most Beautiful Place to Save located in the heart of the Salt Lake Valley with 360 views of Mt. Timpanogos and Utah Lake. Our customers enjoy our safe facility and many amenities, while shopping at 60 name brand Outlets.

What does a Customer Service Representative do?

As a Customer Service Representative at Outlets at Traverse Mountain, you will be the friendly and helpful face that ensures every guest enjoys their experience at Utah's Most Beautiful Place to Save. Your adaptable and service-oriented demeanor will shine as you provide assistance to shoppers, retail employees, and visitors, answering questions and sharing valuable information. You will play a crucial role in enrolling customers in our loyalty shopping program and enhancing the VIP Lounge guest experience. In addition, your excellent communication skills will facilitate a range of general administrative tasks that support our dynamic retail environment. With a passion for customer-centricity, you’ll help create memorable moments that keep guests returning to our vibrant shopping center.

Are you the Customer Service Representative we're looking for?

To excel as a Customer Service Representative at Outlets at Traverse Mountain, candidates must possess a variety of essential skills. A strong ability to write professional emails and effectively handle multi-line phone systems is crucial in delivering friendly and efficient service to guests. Successful representatives should be comfortable with basic data entry and proficient in Microsoft Office Word and Excel, enabling them to perform administrative tasks with ease. Additionally, maintaining a professional appearance and adhering to uniform attire is important to represent the brand positively. Familiarity with retail service and work environments is beneficial, as it enriches interactions with customers.

Basic cash handling and point of sale skills are expected, ensuring smooth transactions while providing an exceptional shopping experience. A proactive attitude and excellent communication capabilities will be key to thriving in this dynamic and customer-oriented role.

Knowledge and skills required for the position are :

• Experience with writing business emails
• Answering multi-line phones
• Basic data entry
• Microsoft Office Word and Excel programs. Ability to serve guests with friendly efficiency and work in public spaces.

Ready to join our team?

If this sounds like the right position for you, we invite you to apply!

Outlets at Traverse Mountain is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other characteristics that make our employees unique.

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