Talent.com
Dual General Manager, Courtyard New Orleans Metairie and Residence Inn New Orleans Metairie

Dual General Manager, Courtyard New Orleans Metairie and Residence Inn New Orleans Metairie

Louisiana StaffingMetairie, LA, US
7 hours ago
Job type
  • Full-time
Job description

Property Leadership

Functions as the primary strategic business leader of the properties with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment for more than one property. Leads teams in the development and implementation of strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Candidate Profile

Education and Experience :

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Core Work Activities

Managing Property Operations and Department Budgets :

  • Ensures service programs are in place and executed against.
  • Provides timely, real-time feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details.
  • Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
  • Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
  • Prepares for quality assurance audits (i.e., daily and pre-visit activities).
  • Reviews and follow-up on property guest satisfaction scores and comments.
  • Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
  • Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness / maintenance standards.
  • Manages the implementation of major brand standards.
  • Delegates responsibilities for operations and projects to appropriate level of employee.
  • Managing and Sustaining Sales and Marketing Strategy :

  • Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
  • Works with Market Sales to establish property sales strategy, goals, and action plans.
  • Identifies and champions creative marketing solutions that fit the brand and property needs.
  • Participates in the property sales review.
  • Manages relationships with decision makers at top accounts.
  • Managing Profitability :

  • Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
  • Measures, analyzes, and communicates property performance using a variety of financial / non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
  • Updates and communicates profit forecasts to employees / managers.
  • Initiates action to support property revenue and profitability goals.
  • Understands how food and beverage product variability can affect profitability.
  • Reviews and signs off on invoices.
  • Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
  • Reviews property performance on period basis with Regional Director.
  • Prepares an annual capital plan and ensures its execution throughout the year.
  • Maintaining Revenue Management Goals :

  • Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
  • Reviews and works with appropriate revenue management reports.
  • Balances inventory to ensure same-day sellouts.
  • Managing Relationships with Property Stakeholders :

  • Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and employee engagement.
  • Conducts property critique.
  • Conducts annual business reviews.
  • Participates in ad hoc owner conference calls and respond appropriately to owner requests.
  • Responds to off-property (e.g., regional and owner) requests for sales information.
  • Managing and Conducting Human Resource Activities :

  • Leads employees through property changes, and help them transition into new property roles.
  • Understands the performance expectations for all positions within the property (e.g. front desk employee, gourmet attendant, etc).
  • Conducts day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
  • Cascades / Delivers training to employees as appropriate.
  • Facilitates cross training to support employee professional growth and operational excellence.
  • Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc).
  • Monitors local hiring and compensation trends for like positions; ensures that the organization understands any change in fundamentals.
  • Conducts performance review process for employees as applicable.
  • Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target employees with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International.

    Create a job alert for this search

    Dual General Manager • Metairie, LA, US

    Related jobs
    • Promoted
    Restaurant General Manager

    Restaurant General Manager

    Pizza HutNew Orleans, LA, US
    Full-time
    Caton Street, New Orleans, LA ID#bc2d676e-2d70-4c53-899c-a5320142be01.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smil...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    Concord Hospitality EnterprisesNew Orleans, LA, United States
    Full-time
    AC Hotel, New Orleans French Quarter.As a Concord Leader you will be responsible to : .Inspire greatness in your team.Encourage and support team members to reach their full potential.Create a work en...Show moreLast updated: 30+ days ago
    General Manager - W210

    General Manager - W210

    Wendy'sKenner, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W211

    General Manager - W211

    Wendy'sMarrero, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W231

    General Manager - W231

    Wendy'sGretna, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    • Promoted
    General Manager

    General Manager

    PJ's Coffee of Greater NOLA AreaNew Orleans, LA, United States
    Full-time
    Full Time • New Orleans - Poydras Street.Our ideal candidate is a self-starter, punctual, and hard-working.Train employees and monitor operations to ensure customers expectations are exceeded.Manag...Show moreLast updated: 30+ days ago
    General Manager - W213

    General Manager - W213

    Wendy'sMetairie, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W228

    General Manager - W228

    Wendy'sNew Orleans, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W212

    General Manager - W212

    Wendy'sAvondale, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W208

    General Manager - W208

    Wendy'sNew Orleans, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    • Promoted
    Assistant General Manager

    Assistant General Manager

    Louisiana StaffingNew Orleans, LA, US
    Full-time
    Courtyard By Marriott New Orleans Dwntwn Near The French Qua.Job Category : Rooms & Guest Services Operations.Location : 124 Saint Charles Avenue, New Orleans, Louisiana, United States, 70130.Pay Ran...Show moreLast updated: 24 days ago
    • Promoted
    General Manager

    General Manager

    Burger KingNew Orleans, LA, US
    Full-time
    Post Reference : Snag, CareerBuilder.Show moreLast updated: 30+ days ago
    General Manager - W238

    General Manager - W238

    Wendy'sMetairie, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    • Promoted
    • New!
    General Manager

    General Manager

    InTown SuitesMetairie, LA, US
    Full-time
    Welcome to InTown Suites! We are currently seeking a General Manager at one of our hotel properties who will ensure that we are providing a high level of quality and guest satisfaction! The General...Show moreLast updated: 17 hours ago
    • Promoted
    General Manager

    General Manager

    Louisiana StaffingNew Orleans, LA, US
    Full-time
    General Manager At Towne Place Suites Metairie.The General Manager at Towne Place Suites Metairie in Harahan, LA, is responsible for continually focusing on achieving hotel profitability through re...Show moreLast updated: 24 days ago
    General Manager - W214

    General Manager - W214

    Wendy'sNew Orleans, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W235

    General Manager - W235

    Wendy'sNew Orleans, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago
    General Manager - W223

    General Manager - W223

    Wendy'sHarvey, LA, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show moreLast updated: 29 days ago