Technical Support Engineer 3

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer 3 is a member of the Tier 3 Support team in the Manages Services department and reports to the Manager of Support Operations. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer III will be part of the team that addresses Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team.

The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.

Responsibilities

• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud Director.
• Perform maintenance activities within the VMware platform.
• Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
• Troubleshoot network issues related to routing, firewalls and Load Balancers
• Helping create and maintain team standards, policies and procedures.
• Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment.
• Troubleshooting issues related to web services, specifically IIS, Apache, NGINX and ColdFusion
• Troubleshooting issues related to Databases such as MySQL and MSSQL
• Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers.
• Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment.
• Identify and implement efficiencies to daily processes and procedures.
• Responsibilities will include participation in an "on call" rotation and provide after-hours availability.
• Assist in troubleshooting issues with Backup and Restore utilizing Veeam, Commvault, Zerto and Avamar.
• Perform and Document Decommissioning of Physical and Virtual servers and firewalls.

Qualifications

PIc55a75618932-30511-38648067