Technical Support Specialist

ZipRecruiterAddison, TX, US

3 hours ago

Job type

Full-time

Job description

Overview

IQ Clarity has an Addison, TX based client looking to hire an experienced Technical Support Specialist who thrives in a customer-facing role and enjoys solving real-world IT challenges.

This role will be onsite in Addison, TX

What You'll Do

Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues
Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools
Configure and manage switching, routing, and firewall systems
Support and maintain client VoIP systems (currently using 3CX VOIP)
Use automation where possible to streamline recurring tasks
Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy

What We're Looking For

3–4 years of helpdesk or technical support experience

Understanding of networking fundamentals (switching, routing) and VPN configuration

Hands-on experience with firewalls

Solid skills in Office 365, Active Directory, Exchange, and VoIP

Track record of handling tickets efficiently and independently

Familiarity with Remote Monitoring & Management (RMM) platforms and automation for routine support tasks

Strong problem-solving and communication skills

Nice to Have

CompTIA or other relevant certifications

Prior experience supporting Small Business environments

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Technical Support Specialist • Addison, TX, US

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