Talent.com
Senior Workforce Analyst

Senior Workforce Analyst

VirtualVocationsGary, Indiana, United States
1 day ago
Job type
  • Full-time
Job description

A company is looking for a Senior Workforce Analyst to enhance operational efficiency and member satisfaction in their Contact Center and Retail teams.

Key Responsibilities

Lead the development of long- and short-range forecasts, capacity and budget planning, and hiring strategies

Build optimized schedules and guide workforce strategy across departments

Mentor junior analysts and collaborate with cross-functional teams to improve operational efficiency

Required Qualifications

High School diploma or equivalent work / educational experience

3-5 years of Workforce Management experience, preferably in a Contact Center or Retail environment

Experience in leading WFM initiatives, including forecasting, scheduling, and real-time management

Proven ability to manage capacity planning, budget forecasting, and hiring strategy

Strong analytical skills to translate data into actionable insights

Create a job alert for this search

Workforce Analyst • Gary, Indiana, United States

Related jobs
  • Promoted
Senior External Reporting Analyst

Senior External Reporting Analyst

Associated Bank - CorpChicago, IL, United States
Full-time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 30+ days ago
  • Promoted
Senior Analyst

Senior Analyst

Vizient, Inc.Chicago, IL, United States
Full-time
When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...Show moreLast updated: 30+ days ago
  • Promoted
Senior Operations Analyst - Lockbox

Senior Operations Analyst - Lockbox

Bank of AmericaChicago, IL, US
Full-time
Bank Of America Operations Representative.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Respo...Show moreLast updated: 30+ days ago
  • Promoted
Senior External Reporting Analyst

Senior External Reporting Analyst

Associated BankChicago, IL, US
Full-time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 30+ days ago
  • Promoted
Senior Business Analyst

Senior Business Analyst

Vizient, Inc.Chicago, IL, United States
Full-time
When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...Show moreLast updated: 30+ days ago
  • Promoted
Senior Sales Incentive Analyst

Senior Sales Incentive Analyst

FlexportChicago, IL, US
Full-time
Senior Global Sales Incentive Lead.At Flexport, we believe global trade can move the human race forward.That's why it's our mission to make global commerce so easy there will be more of it.We're sh...Show moreLast updated: 19 days ago
  • Promoted
Salesforce Architect Business Analyst

Salesforce Architect Business Analyst

Blommer ChocolateChicago, IL, United States
Full-time
Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939.Built as a family business, we are continuing to grow and are looking for motivated and relia...Show moreLast updated: 2 days ago
  • Promoted
Senior Analyst, Investor Services, Hedge Fund Services

Senior Analyst, Investor Services, Hedge Fund Services

Northern TrustChicago, IL, US
Full-time
Northern Trust Job Opportunity.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust i...Show moreLast updated: 30+ days ago
  • Promoted
Senior Analyst, SEC Reporting

Senior Analyst, SEC Reporting

Clearance JobsChicago, IL, US
Full-time
As Google drives toward audacious goals, we rely on our SEC Reporting team to know exactly what that growth looks like.Each quarter and year end, the team prepares the release of Google's financial...Show moreLast updated: 17 days ago
  • Promoted
Business Continuity Senior Analyst-Cyber Resiliency

Business Continuity Senior Analyst-Cyber Resiliency

Blue Cross Blue Shield AssociationChicago, IL, United States
Full-time
This role will assist the organization in the identification, classification, recording, measurement, and monitoring of Business resiliency activities. This role will work closely with others in the...Show moreLast updated: 25 days ago
  • Promoted
  • New!
Senior Business Insights Analyst

Senior Business Insights Analyst

Aspen DentalChicago, IL, US
Full-time
Senior Business Insights Analyst.The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U. Dental care, urgent care, and medical aesthet...Show moreLast updated: less than 1 hour ago
  • Promoted
Senior FP&A Analyst

Senior FP&A Analyst

Apex Fintech SolutionsChicago, IL, US
Full-time
The Senior FP&A Analyst will support the build-out of the Apex FP&A team and our efforts to increase automation of management reporting, advance cost management focus, and implement efficiencies in...Show moreLast updated: 16 days ago
  • Promoted
Senior Technical Business Analyst

Senior Technical Business Analyst

RAPPChicago, IL, United States
Full-time
RAPP Chicago is looking for a Senior Technical Business Analyst to join our award-winning Experience Strategy team.We are RAPP - world leaders in activating growth with precision and empathy at sca...Show moreLast updated: 30+ days ago
  • Promoted
Rotational Analyst

Rotational Analyst

FHLBank ChicagoChicago, IL, US
Full-time
At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to ...Show moreLast updated: 26 days ago
  • Promoted
Senior Investment Analyst

Senior Investment Analyst

CibcChicago, IL, US
Full-time
Equity Analyst - Consumer Sector.We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right for our clients....Show moreLast updated: 21 days ago
  • Promoted
Senior External Reporting Analyst

Senior External Reporting Analyst

Associated Banc-CorpChicago, IL, United States
Full-time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 3 days ago
  • Promoted
Remote Senior Financial Analyst - AI Trainer

Remote Senior Financial Analyst - AI Trainer

Data AnnotationGary, Indiana
Remote
Full-time +1
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...Show moreLast updated: 23 days ago
  • Promoted
Senior FP&A Analyst - Hybrid / Remote - Norwood Park, IL

Senior FP&A Analyst - Hybrid / Remote - Norwood Park, IL

Michael PageHarwood Heights, IL, US
Remote
Full-time
I'm currently partnered with a Chicago-based construction company near Norwood Park, IL.Following a recent acquisition, the company is entering a major growth phase and is looking to bring on a Sen...Show moreLast updated: 11 days ago
  • Promoted
Senior FOIA Analyst

Senior FOIA Analyst

Contact Government ServicesChicago, IL, US
Full-time
CGS is seeking a Senior FOIA Analyst to join our team supporting the legal mission of a large federal agency.This position will allow candidates to demonstrate expertise in processing FOIA requests...Show moreLast updated: 30+ days ago
  • Promoted
Senior Analyst, Specialized Servicing

Senior Analyst, Specialized Servicing

AntaresChicago, IL, US
Full-time
Manage and service high-value, complex, and PIK (Payment-in-Kind) deals, ensuring compliance with contractual terms and internal procedures. Collaborate with the CAG team to oversee non-earning deal...Show moreLast updated: 22 days ago